Hi guys, Welcome to the Advanced Video Search Engine, and you are watching Contextual #ITSM - The Future of Knowledge Services. That video is uploaded by Chris Dancy at 2013-09-25T18:16:58-07:00. We are promoting this video only for entertainment and educational purpose only. So, I hope you like & enjoy it. [E4FGCU7i9mI]
| Name | Contextual #ITSM - The Future of Knowledge Services |
| Video Uploader | Video From Chris Dancy |
| Upload Date | This Video Uploaded At 26-09-2013 01:16:58 |
| Video Discription | Contextual #ITSM - The Future of Knowledge Services Slides here: http://www.slideshare.net/chrisdancy/contextual-itsm-the-quantified-enterprise Evernote share here: http://bit.ly/ITSMcontext I'm ready for my close up, Mr. Jobs. (2013 -2014) - How contextual aware information systems are changing support. IT has evolved to become IS, with this change information systems have become contextually aware. Context is based on many factors that change the support dynamic. The most aggressive use case of IS context is location. Location changes the types of FAQ's a user may ask, changes the way a field tech carry's out his/her daily routine. Technology today is enabling a new breed of services that bring valuable data, tools and metrics that dramatically change the world of support. Learn the five key drivers to location aware support. Review the metrics that drive knowledge workers when assisted by contextual aware devices and data. Top 10 ways you can use location in your support organization today. E4FGCU7i9mI |
| Category | Science & Technology |
| Tags | IT Service Management (Industry) | ITSM | service desk | help desk | internet of things | context |
