Hi guys, Welcome to the Advanced Video Search Engine, and you are watching The Right Words at the Right Time - Customer Service Recovery for Hospitality Industry. That video is uploaded by Atana at 2015-06-03T16:34:52-07:00. We are promoting this video only for entertainment and educational purpose only. So, I hope you like & enjoy it. [tWnaKsmQ6k8]
| Name | The Right Words at the Right Time - Customer Service Recovery for Hospitality Industry |
| Video Uploader | Video From Atana |
| Upload Date | This Video Uploaded At 03-06-2015 23:34:52 |
| Video Discription | Full Length Preview Available at: - https://info.mediapartners.com/hospitality_customer_service_recovery PREVIEW ONLY – NOT FOR TRAINING. Sometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations. One employee becomes the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower leisure and hospitality staff with a clear checklist of Customer Service Recovery tools and techniques. From showing empathy and truly listening to exploring with permission phrases and presenting options, front-line hospitality employees will learn how to match the signals they send to guests with the words they say. A wide variety of realistic hospitality industry scenes, demonstrate the use of The Right Words at The Right Time, to over-come almost any service recovery challenge. This valuable training equips your staff with a step-by-step process of turning frustrations or complaints into understanding and solutions. When dealing with guests who may not be at their best, it is all the more important that your staff be at their very best, and ready with The Right Words at The Right Time. Enjoy exclusive offers and full length previews by joining Media Partners for FREE today! tWnaKsmQ6k8 |
| Category | Education |
| Tags | Customer Service | Service Recovery | Handling Difficult Customers | Service (Quotation Subject) | Customer | Management | Customer Service (Literature Subject) | media partners | business training | Supervisor (Job Title) | Training (Industry) | Hospitality (Industry) | Hospitality Industry (Industry) |
