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| Name | The Dynamics of Soft and Hard Services in Facilities Management |
| Video Uploader | Video From International Facility Management Association |
| Upload Date | This Video Uploaded At 13-02-2024 18:00:11 |
| Video Discription | Today we are joined by Mauro Ortelli the Managing Director at 14forty, Jacqueline van Beek the Managing Director at Compass Group Netherlands, and David Hogland the President at ESFM USA. Together they delve into topics like the potential shift from soft to hard services, the impact of COVID-19 on the industry, the balance between technology and the human touch as well as the challenges and opportunities presented by the journey to net zero. TAKE YOUR FM CAREER TO THE NEXT LEVEL 馃敟 鈿★笍馃捇 Facility Management Professional (FMP): https://www.ifma.org/credentials/facility-management-professional-fmp/ 鈿★笍馃捇 Certified Facility Manager (CFM): https://www.ifma.org/credentials/certified-facility-manager-cfm/ 鈿★笍馃捇 Sustainable Facility Professional (SFP): https://www.ifma.org/credentials/sustainability-facility-professional-sfp/ 鈼斤笍鈼斤笍鈼斤笍鈼斤笍鈼斤笍鈼斤笍 猬囷笍 More stuff you should check out 猬囷笍 ** JOIN THE IFMA MEMBERSHIP ** https://www.ifma.org/membership/membership-overview/ ** CHECK OUT THE LATEST EVENTS ** https://www.ifma.org/community/events/fm-events/ ** CONNECTEDFM PODCAST ** https://connected-fm.simplecast.com/ ** CONNECTEDFM A BLOG BY IFMA ** https://blog.ifma.org/ 鈼斤笍鈼斤笍鈼斤笍鈼斤笍鈼斤笍鈼斤笍 CONNECT WITH US ON SOCIAL: Website: https://www.ifma.org Instagram: https://www.instagram.com/ifma_hq LinkedIn: https://www.linkedin.com/company/ifma/ Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation X (formerly Twitter): https://twitter.com/IFMA 0:00 Introduction and Sponsor Message 1:15 Introduction of Speakers: Mara Ortele, Jacqueline Van Beek, David Hoagland 3:00 Discussion on Soft Services vs. Hard Services 4:00 Importance of Hospitality in Facility Management 6:00 Impact of COVID-19 on Workplace Experience 7:00 Emphasis on Workplace Hospitality 8:00 Trends in Facility Management: Technology, Sustainability, Diversity 8:20 Skills Gap in the Industry 9:50 Importance of Support Services during COVID-19 11:00 Role of Support Services in Enhancing Workplace Experience 11:40 Human Touch vs. Robotics 14:00 Discussion on Journey to Net Zero 17:00 Importance of Balance and Incremental Changes to Net Zero 19:10 Conclusion OMlH7HtAcgc |
| Category | Nonprofits & Activism |
| Tags | facility management | facilities management | building operations | operation and maintenance | finance and business | project management | property management | emergency preparedness | sustainability | built environment | soft services | facility manager | net zero | hard services |
