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| Name | How Do You Deal With A Difficult Client? |
| Video Uploader | Video From Jason Schroeder |
| Upload Date | This Video Uploaded At 07-12-2023 15:30:07 |
| Video Discription | How do you deal with a difficult client? They say the customer is always right but what should you do if they have unrealistic expectations or start pushing boundaries? Watch this video to learn the exact steps you'll want to take when handling difficult clients! Here is the blog post I promised: https://elevateconstructionist.com/dealing-with-difficult-clients/ Here is a list of keys to remember: 1. Understand Your Client 2. Take Care of Genuine Needs 3. Grasp Contractual Requirements 4. Be on Top of Your Game 5. Look Deeper into Feelings 6. See Problems from the Client's Point of View 7. Build Your Team Through Difficult Situations 8. Find the Right Person to Communicate With Clients 9. Hold to the Right Against Difficult Clients 10. Shield Your Team from Distraction 11. Shield Your Team from a Toxic Owner's Representative 12. Set Boundaries with Difficult Clients 13. When to Consider Stopping Work 14. Never Compromise Your Standards Watch And Enjoy! Jason Schroeder Key Moments In This Episode ======================== 00:00 Intro & Summary 00:34 My Experiences Handling Difficult Clients 01:16 Importance Of Understanding Clients & Their Needs 02:05 What To Understand When Taking Care Of Your Client's Needs 04:02 Importance Of Understanding Contractual Requirements 04:09 Importance Of Being On Top Of Your Game 05:00 How To Look Deeper Into Feelings 06:54 How To See Problems From The Client's Point Of View 07:03 How To Build Your Team Through Difficult Situations 07:20 How To Find The Right Person To Communicate With Clients 07:37 How To Hold To The Right Against Difficult Clients 08:01 How To Shield Your Team From The Distraction 08:14 How To Shield Your Team From A Toxic Owner's Representative 08:29 How To Set Boundaries With Difficult Clients 08:39 When To Consider To Stop Working For Difficult Clients 09:00 Important Reminder When Dealing With Difficult Clients 10:30 Learn More With These Resources What To Watch Next ======================== How To Resolve Conflict Between Two Employees At Work https://youtu.be/8IvJ0pCobaY Resources ======================== Check out our website for more info: https://www.elevateconstructionist.com/ Access resources to elevate your operations: https://www.elevateconstructionist.com/services Listen to the Elevate Construction podcast: https://www.elevateconstructionist.com/podcasts Check out our training programs and certifications: https://www.elevateconstructionist.com/training Subscribe to my YouTube channel: https://www.youtube.com/channel/UC4xpRYvrW5Op5Ckxs4vDGDg?sub_confirmation=1 Learn More About Jason ======================== Jason Schroeder is the owner and lead consultant at Elevate Construction IST, a company focused on elevating construction by providing valuable insights, effective solutions, and high-quality training. With his extensive experience in the construction industry, he created the Field Engineer Boot Camp and Superintendent Boot Camp, immersive training courses designed to produce high-performing leaders who can lead their teams in the right direction. Through Elevate Construction IST, he aims to scale his training programs throughout the nation to help more construction companies elevate their operations to the next level. ======================== Nate Woodbury - YouTube Producer https://www.youtube.com/NateWoodbury #Construction #ProjectManagement #ProjectDevelopment S3aFIH5RIKg |
| Category | People & Blogs |
| Tags | construction | construction projects | leader | leadership | team management | project management | project manager | superintendent | success | How Do You Deal With A Difficult Client? |
