Hi guys, Welcome to the Advanced Video Search Engine, and you are watching How to Handle Angry Customers: Acknowledgment as a tool to defuse anger Part 1 of 2. That video is uploaded by Myra Golden at 2016-05-25T16:14:11-07:00. We are promoting this video only for entertainment and educational purpose only. So, I hope you like & enjoy it. [ka8zqOGCA-M]