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| Name | Meesho Masterclass | A-Z of Order Processing | Part A |
| Video Uploader | Video From Sell on Meesho |
| Upload Date | This Video Uploaded At 09-11-2022 12:14:10 |
| Video Discription | Welcome to yet another episode of Meesho Masterclass Special and learn A-Z of order processing with Dipti Tejwani, Associate Director at Meesho. Let’s assume your Meesho account is now ready, your catalogs are uploaded, and you have started getting orders too. So how to accept and fulfill these orders? How to give your customers the best experience? How to complete all operations on Meesho at the right time, so that business goes on smoothly and keeps on growing? And, finally how are payments made, and what deductions can be made from them? You will learn all this in this video! Let’s take a look at the basic steps in processing an order. 1. First, you get an order on your Supplier Panel. 2. You either accept or cancel the order. 3. Then you download the Shipping Label. 4. After that the pick-up happens, either the next day or on the same day. 5. The order is then shipped. 6. The delivery is completed. 7. And finally, the payment is transferred to your account. Now we are going to see in detail what issues you may face in this process. When you receive an order, it will appear in your Pending Tab, where you will need to accept it, or if you are unable to fulfill the order, then you need to cancel it. Every Order has an EDD or Expected Dispatch Date. This date is very important to suppliers because all operations are planned based on this date. If you leave an order in the Pending Tab without accepting or canceling, it will automatically be canceled 2 days after the EDD. To take your catalogs live once again, go to the Support Tab under the Cataloging and Pricing section, click “My uploaded file is not live” and raise a ticket. Within 8 days, your catalogs will be re-evaluated and if you have fulfilled all previous orders of that catalog, it will be made live again. If you want to reactivate your account, once again go to the Support Tab under the Account section, choose “My account is deactivated” and raise a ticket. Many times Suppliers accept orders by mistake. Usually while accepting the order they may not know they do not have stock of the product, and the Inventory on the Supplier Panel has not been updated. Or sometimes, there is just 1 last piece of the product in the inventory and 2 customers order the product at the same time. In these cases, you will not have stock to fulfill the order. So what do you do now? All you have to do is go to the Support Tab of the Supplier Panel, under the Orders and Deliveries section, choose “I have received an order for out of stock catalog/ product” and raise a ticket. But it is important to regularly check and update your inventory on Meesho according to your actual stocks so that you do not need to cancel accepted orders repeatedly. Meesho regularly checks every customer account and during order verification too, a basic background check is done. Like the customer’s address, previous order history, and more such details. Even then, sometimes, sellers receive strange orders that the customer cancels without reason. And many such orders come from the same customer account. And you feel the customer is not genuine. In such cases, you need to just raise a ticket in the Support Tab under the Orders and Deliveries section choosing “I have received an unusual order”. The next step is order accepted or Ready To Ship. Now if you have accepted the order and left it in the RTS tab without processing, remember the order will automatically be canceled after 2 days of the EDD. There can be multiple reasons for this, such as if the shipping label or order manifest is not getting downloaded. Once again, visit the Support Tab and raise a ticket under the Orders and Deliveries section choosing “Label is not getting generated for my order”. Now assume you have downloaded the Shipping Label. How do you process orders at this stage, and what problems could you face here? First, the most basic thing to remember is that if you download the shipping label for any order before 11 am, the pick-up will happen on the same day. And if you download the shipping label after 11 am, the pick-up will happen the next day. If there is a delay in this process or the pick-up is delayed, you can go to the Support tab and raise a ticket under Orders and Deliveries, choosing “My orders are not picked up yet”. If the delivery partner has reached your location for the pick-up, and your product is not packed; you can ask the delivery partner to reattempt the pick-up at a later time. Even then, if you have a complaint or problem with any third-party logistics partner, you just need to raise a ticket in the Support tab under Orders and Deliveries, choosing “I want to change my courier partner”. Pro-tip: Order Manifest is a proof document that you have handed the order to the delivery partner. If there is any problem with the delivery, this document will be very important to you. If you upload this as proof, your ticket will be resolved easily and you will receive compensation or a solution. x2P3qx9CR6Y |
| Category | Education |
| Tags | Education Download MP4 | Education Download MP3 | Education Download MP4 360p | Education Download MP4 480p | Education Download MP4 720p | Education Download MP4 1080p |
