Hi guys, Welcome to the Advanced Video Search Engine, and you are watching 36 English Phrases For Professional Customer Service (FREE PDF Guide). That video is uploaded by Derek Callan - English for Professionals at 2022-07-12T06:00:11-07:00. We are promoting this video only for entertainment and educational purpose only. So, I hope you like & enjoy it. [LRJXMKZ4wOw]
| Name | 36 English Phrases For Professional Customer Service (FREE PDF Guide) |
| Video Uploader | Video From Derek Callan - English for Professionals |
| Upload Date | This Video Uploaded At 12-07-2022 13:00:11 |
| Video Discription | Get your FREE PDF Guide here: https://bit.ly/CustomerServicePhrases Learn how to speak professional English on the phone with 36 great phrases for professional customer service. The lesson includes phrases for dealing with complaints, angry customers and much more! Get your FREE Professional English Phrase Booster here: https://bit.ly/phrasebooster Find out about my online Small Talk course: https://derekcallan.com/small-talk-for-professionals/ If you like my short lessons for busy people and would like to support me, buy me a cup of coffee! Thanks! https://www.buymeacoffee.com/derekcallan Chapters 0:00 Intro 0:26 Answering the call and greeting the customer 0:58 Dealing with negative responses 01:24 Transferring the call and putting the customer on hold 02:16 Asking for customer information 02:58 Asking for billing or credit card information 3:24 Checking other information 4:41 Apologising for order or product issues 06:03 Dealing with angry customers 07:05 When you need to follow up later 07:32 Closing the call Find out more about me: Website: https://derekcallan.com/ Visit me on Social Media: Instagram: https://www.instagram.com/derekcallan.english/?hl=en Facebook: https://www.facebook.com/derekcallan.english/ Music credits: Background music: Honey and Milk by The 126ersks! https://www.buymeacoffee.com/derekcallan LRJXMKZ4wOw |
| Category | Education |
| Tags | 36 English Phrases For Customer Service | english for call centre | professional english on the telephone | telphone english customer service | english for work | english for professionals | business english vocabulary | learn english online | customer service english | power phrases for customer service | business english telephone calls | telephone customer service | business english for professionals |
