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| Name | [Free webinar] Measuring the service desk's contribution to value by IT expert Peter Brooks |
| Video Uploader | Video From ManageEngine |
| Upload Date | This Video Uploaded At 02-11-2021 11:15:08 |
| Video Discription | The presentation is available for download here: https://mnge.it/Y9B Did you know that your service desk plays a key role in co-creating your organisation's value and is therefore an important consideration in plans for continual improvement? Find out why and learn more insights into the topic from IT expert Peter Brooks. Here are the key takeaways: 1. The service desk is a vital part of co-creating value. 2. A top-down approach to organisational governance, from management to employees at the service desk, is vital to ensuring the employee experience is managed effectively. 3. The key attributes of a successful service desk are satisfied employees, low staff turnover, a strong service culture, and strong safety culture. To watch free thought leadership videos and ITSM webinars from industry experts, visit here https://mnge.it/watch-now Watch more ITSM related videos from industry experts: Effective IT services in post-pandemic work models from Vawns Murphy - https://youtu.be/Zg4EmobD_zI ITIL® 4 and the digital enterprise - working beyond IT by Barclay Rae - https://youtu.be/GxikUxNRs8M Everything you need to know about ITIL 4 from Dr. Mauricio Corona - https://youtu.be/BzhA1rYNddI 7 practical ITIL 4 tips for service professionals from Barclay Rae - https://youtu.be/9dVofH6pG_A Setting the Cornerstone of a Successful ITSM Practice - https://youtu.be/jAOMUuu7rNI Building the IT management of the future - https://youtu.be/RgxaQUQf8EA How IT service desks can better prepare for the GDPR - https://youtu.be/2cfDZeLq7z0 Technology trends and their impact on IT management - https://youtu.be/17_CdHfGfjg Subscribe here to learn more ITSM tips http://bit.ly/me_yt Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: https://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company/manageengine-it-service-management Instagram: https://www.instagram.com/servicedeskplus/ 3A50sqpsP6o |
| Category | Science & Technology |
| Tags | measure service desk value | service desk industry standards | it help desk performance evaluation | itil service desk metrics | it service desk benchmarks | What about IT service desk value? | value metrics | cost based metrics | what are performance metrics and why are they important | benchmarking performance measures | it service desk metrics | service desk kpi | service desk roles and responsibilities | customer satisfaction metrics | csat analysis | customer satisfaction process |
