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| Name | Handling Customer Complaints | KnowledgeCity.com |
| Video Uploader | Video From KnowledgeCity |
| Upload Date | This Video Uploaded At 21-06-2018 18:50:07 |
| Video Discription | Check out the full course at https://www.knowledgecity.com/en/library/10463/business/sales-/course/handling-customer-complaints. It’s never fun to deal with difficult customers, but in the realm of customer service, you are bound to run into someone who is not happy for one reason or another. This course will show you how to handle customer complaints. By the end of this course, you will know how to address customer issues as well as the importance of building customer relationships. Each lesson includes helpful tips that you can utilize to improve your customer service skills. Course Lessons: Welcome Introduction Understanding Your Role Understanding Your Role Customer Service Types of Customers Pop quiz! Risks and Opportunity Steps Communicating with Upset Customers Communicating with Upset Customers Empathetic Listening “The Customer Is Always Right” The Acknowledge and Refocus Technique How to Respond to Complaints Online Upset Customers Taking the Complaint Taking the Complaint Let Them Finish Explaining Understand the Problem Express a Genuine Apology Find a Solution Taking the Complaint Preventing Complaints Preventing Complaints Identify Needs Setting Expectations Preventing Complaints Customer Feedback Customer Feedback Surveys Monitoring User Activity Conclusion https://www.knowledgecity.com | Online Employee Training Platform. KnowledgeCity offers 12,000+ online video tutorials in Business, Computer, Safety, Compliance, and Finance. Subscribe to our YouTube Channel: https://www.youtube.com/user/knowledgeocity?sub_confirmation=1 Check our Blog: https://goo.gl/q47XKK Connect with KnowledgeCity! Twitter: https://goo.gl/wToC6s Facebook: https://goo.gl/3eMEq9 LinkedIn: https://goo.gl/vg1aXt Google+: https://goo.gl/Gjkffm oJmmeR16k00 |
| Category | Education |
| Tags | customer complaints | customers | customer service | handling complaints | handling customer complaints | Knowledge City | KnowledgeCity.com | win customers | winning customers | handlng customers | customer complaints video | customer complaints handling | handling customer complaints effectively | handling customer complaints examples | how to handle customer complaints |
