Hi guys, Welcome to the Advanced Video Search Engine, and you are watching Pizza Patriots (The Customer Isn't Always Right) w/ Hiller & Andrew of Hot Tongue Pizza | PIE 2 PIE. That video is uploaded by Alex Koons at 2024-07-05T07:00:06-07:00. We are promoting this video only for entertainment and educational purpose only. So, I hope you like & enjoy it. [eWaNvzBtJj0]
| Name | Pizza Patriots (The Customer Isn't Always Right) w/ Hiller & Andrew of Hot Tongue Pizza | PIE 2 PIE |
| Video Uploader | Video From Alex Koons |
| Upload Date | This Video Uploaded At 05-07-2024 14:00:06 |
| Video Discription | In this special episode of PIE 2 PIE, host Alex Koons sits down with the two managers of Hot Tongue Pizza, Michael Hiller and Andrew Alvarez. Alex, Michael and Andrew dive deep into their experiences working together for over a decade across multiple restaurants. They discuss the challenges of being in management, from walking the line between friendship and leadership to learning to delegate effectively. Michael and Andrew share valuable insights on creating a positive work culture, handling difficult customers, and adapting to changes in the restaurant. Alex reflects on the importance of trust, respect and open communication in their working relationship. This intimate and revealing conversation highlights the behind-the-scenes dynamics that have enabled Hot Tongue Pizza's success and Alex's own growth as a leader. A must-listen for anyone in the restaurant industry or interested in the power of strong leadership and teamwork. - Effective management involves striking a balance between being hands-on and allowing staff autonomy. Learning to delegate tasks, listen to feedback, and let employees make mistakes are crucial for growth and building trust. - Creating a positive restaurant culture requires a combination of open communication, respect for staff as individuals, and making work fun. Sarcasm and joking should be balanced with clearly communicating expectations and feedback.The customer is not always right. - While hospitality is about serving people, managers need to know when to draw the line and stand up for their team in the face of rude or abusive customer behavior. Enabling this behavior ultimately hurts staff morale. This Episode’s Sponsors→ 📨 MailWise Solutions: https://bit.ly/mailwise-solutions 🎶 Maestro Sausage: https://bit.ly/maestro-sausage Get Yourself a New Gozney Oven: https://us.gozney.com/?dt_id=1529737 Here's some FREE stuff → 🚀HOW TO STEAL A RECIPE https://www.subscribepage.com/howtostealarecipe 🍕 Thinking of Opening a Pizza Shop? Start here: https://howtoopenapizzashop.com/ #Pizza eWaNvzBtJj0 |
| Category | People & Blogs |
| Tags | pizza | vegan pizza los angeles | hot tongue pizza | hot tongue pizza silver lake | alex koons | pizza consultant | pizza consulting | alex koons pizza consultant | vegan pizza | plant based pizza | pie 2 pie podcast | pizza podcast | restaurant podcast | pizzeria management | pizza business | restaurant management | management team | restaurant manger | how to manage a restaurant |
