Hi guys, Welcome to the Advanced Video Search Engine, and you are watching How to handle UPSET dental patients. That video is uploaded by Front Office Rocks Laura Nelson at 2020-06-12T11:15:09-07:00. We are promoting this video only for entertainment and educational purpose only. So, I hope you like & enjoy it. [EybPzUYSm0k]
| Name | How to handle UPSET dental patients |
| Video Uploader | Video From Front Office Rocks Laura Nelson |
| Upload Date | This Video Uploaded At 12-06-2020 18:15:09 |
| Video Discription | If you have a patient in your dental practice that’s upset and your team wasn’t expecting it, my suggestion is to contain the situation. - Move them into the operatory - Move them into the consultation room - Or as a last resort, move them into the doctor's office and away from other patients. Drama is like a train wreck and people can’t look away. We are already in an environment that’s a high-stress situation, so the best course of action is to contain the situation away from any other patients. Then let the patient talk and voice their concerns. Listen and validate that you’ve heard them, then explain policies and a plan to remedy their concerns. EybPzUYSm0k |
| Category | Education |
| Tags | dentistry | dental office drama | upset patients | angry patients | how to handle upset patients | contain an upset patient | front office training | customer service training | dental customer service | front office tips |
