Hi guys, Welcome to the Advanced Video Search Engine, and you are watching How to learn from upset dental patients and mistakes!. That video is uploaded by Front Office Rocks Laura Nelson at 2020-01-31T09:00:17-08:00. We are promoting this video only for entertainment and educational purpose only. So, I hope you like & enjoy it. [yfxo1yVtsEM]
| Name | How to learn from upset dental patients and mistakes! |
| Video Uploader | Video From Front Office Rocks Laura Nelson |
| Upload Date | This Video Uploaded At 31-01-2020 17:00:17 |
| Video Discription | HOW TO LEARN FROM UPSET DENTAL PATIENTS AND MISTAKES! Listen in on this YouTube Exclusive with Laura Hatch, the founder of Front Office Rocks, to examine the reasons it is so important to seize these opportunities to learn from our upset patients, from complaints the office receives and to always, always learn from your mistakes! We have all had an upset dental patient that may have unknowingly, taught us a lesson... Unfortunately, that is the nature of business, not just in dentistry, but in any business. Sometimes, there is a reason the patient is upset. Something did not go right, the patient is upset and it needs to be fixed. These are situations that we can always, hopefully, learn from! Sometimes though, there are patients, or customers, who didn’t have anything particularly wrong happen but the patient is still upset and looking for something. We walk away from the conversation thinking “It can’t be us, it’s just the patient - they must be crazy!!” The Take-Away: Regardless of whether the office dropped the ball or the patient is really just looking for something, the important point to remember is that we can always learn something from each time we drop the ball, something goes wrong or a patient complains. Complaints are not necessarily a bad thing. Whether valid or not, every complaint - even the crazy sounding ones - have some part that IS true. What lessons have you learned from your dental patients? We would love to hear them! Tell us about it, add your comments- lessons learned - or tips you would like to share in the comments below. READY TO LEARN MORE ABOUT PROVIDING YOUR DENTAL PATIENTS WITH AN AMAZING CUSTOMER EXPERIENCE (even the upset ones!!) during their visit to your dental practice? Get started with a membership at Front Office Rocks to explore and share our growing library of dental team training videos, documents and resources with your entire dental team! https://frontofficerocks.com/dental-training-courses/ INTERESTED IN JOINING US FOR A LIVE WORKSHOP? Is your dental team in the Indianapolis, Indiana area? Join our team LIVE for our upcoming Front Office Rocks Live Workshop all about Phone Skills and Customer Service, or purchase a Virtual Ticket and gather your team to tune in virtually from the comfort and ease of your office! https://frontofficerocks.com/event/phone-skills-customer-service-training-seminar/ Follow along with our other social media channels! Find Laura and Front Office Rocks online via: Instagram https://www.instagram.com/frontofficerocks Facebook https://www.facebook.com/FrontOfficeRocks Twitter https://twitter.com/dentalrockstars yfxo1yVtsEM |
| Category | Education |
| Tags | dental office best practices | dental practice management training program | dental management training | dental practice management tips | dental patient communication | how to manage a dental practice | laura hatch | front office rocks | how to learn from upset patients | how to manage upset patients and mistakes |
