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| Name | Dealing With Unhappy Customers |
| Video Uploader | Video From MindToolsVideos |
| Upload Date | This Video Uploaded At 06-02-2017 09:08:46 |
| Video Discription | For more tips on how to deal with unhappy customers, check out our article at https://www.mindtools.com/unhappy-customers?utm_source=youtube&utm_medium=video&utm_campaign=unhappycustomers&utm_content=description Many of us have had to deal with unhappy, angry or frustrated customers at some point. But knowing how to help customers through these situations can be the difference between losing a client forever or solidifying a business partnership. This video takes you through a number of steps that will help you to deal with unhappy customers calmly and effectively. It will also show you how you can use these difficult situations in a positive way, so that you can learn from them and, hopefully, avoid similar issues in the future. For more communication skills, join the Mind Tools Club today, at https://www.mindtools.com/signup/monthly?utm_source=youtube&utm_medium=video&utm_campaign=unhappycustomers&utm_content=description Sign up to our newsletter: https://www.mindtools.com/subscribe?utm_source=youtube&utm_medium=video&utm_campaign=unhappycustomers&utm_content=description Join our Career Community on Facebook to talk about more communication skills with likeminded people: https://www.facebook.com/groups/careercommunitymt/?utm_source=youtube&utm_medium=video&utm_campaign=unhappycustomers&utm_content=description Follow us: https://twitter.com/Mind_Tools https://www.facebook.com/mindtools/ https://www.instagram.com/mindtoolsltd/ https://www.linkedin.com/company/mind-tools/ TqJ3GqR5Txg |
| Category | Education |
| Tags | unhappy customers | difficult customers | customer service | anger | communication skills | difficult communication | customers |
